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Reminder for Passagers


Travel Documents:

A valid passport is required to travel to foreign countries for MOST travellers, including children. Some countries may even require a visa. For detailed information on travel to other countries, including entry and exit requirements and any travel advisories, please contact the local consulate or embassy of the country you are visiting. Some countries require that your passport be valid for six months beyond your date of entry. 

Baggage Guide

Carry-on Baggage Allowance

Number of Articles



1 Standard Article

23 cm x 40 cm x 55 cm
(9" x 15.5" x 21.5")

10 kg
(22 lbs)

1  Personal Article

16 cm x 33 cm x 43 cm
(6" x 13" x 17")

10 kg
(22 lbs)

Economy Service Checked Baggage Allowance

Number of Baggage

Size (linear dimensions)


1 Baggage

158cm (62in)

23kg (50lb)

Extra bags or overweight / oversized items

You will need to purchase an additional checked baggage allowance if:

you check more than the number of bags allowed by your fare type;

one or more of your bags weigh more than the maximum allowed by your fare type, without exceeding 32 kg (70 lb)*;

one or more of your bags measures more than 158 cm (62 in) in linear dimensions, without exceeding 292 cm (115 in)*.


Please note that if your baggage cannot be through-checked (i.e. if you must claim your baggage and recheck it with another airline for your onward connection), your baggage allowance may be subject to the rules of the airlines with which you check your baggage.


* This information is suitable for most of the airlines, some of the airlines may have different requries, please call us for details




Check-in Time


Boarding Gate


150 minutes

60 minutes

30 minutes

Within Canada

60 minutes

30 minutes

20 minutes

To/From USA

90 minutes

60 minutes

20 minutes


In order to allow plenty of time for check-in procedures, baggage drop-off and security checks, always arrive at the airport well in advance of your flight. Please familiarize yourself with check-in/baggage drop-off as well as boarding gate deadlines (see table below) as they apply to your destination.

Failure to respect these deadlines may result in the reassignment of any reserved seats, the cancellation of reservations, and/or ineligibility for denied boarding compensation.

Travel Insurance

We strongly recommend our clients purchase travel insurance to minimize any unexpected loss.